LM
Lynne M
1 reviews | Active since Nov 2015
02 Nov 2015, 09:26
Refund not paid for 4 months
MTN made an error in not upgrading my contract and then needed to refund me for the contract amount which was deducted for 4 months. After 4 calls and being fobbed off every time, I have still not received my refund. The latest call today informed me that there was no query logged and that I could not be assisted. I was given the number of the credit department with no luck in even getting through to them. I would like my money paid back!!
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MTN South Africa's replyOfficial
02 Nov 2015, 19:11Hello lynnemcl72,
Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
A credit request of R1197 incl. vat as per REQ:*** was sent for approval, we will follow up with the Billing Department to find out why the amount never reflected on your MTN account.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
A credit request of R1197 incl. vat as per REQ:*** was sent for approval, we will follow up with the Billing Department to find out why the amount never reflected on your MTN account.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind Regards
Siphumezo
REQ:***
MTN South Africa's reply02 Nov 2015, 19:11
Official
Hello lynnemcl72,
Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
A credit request of R1197 incl. vat as per REQ:*** was sent for approval, we will follow up with the Billing Department to find out why the amount never reflected on your MTN account.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
A credit request of R1197 incl. vat as per REQ:*** was sent for approval, we will follow up with the Billing Department to find out why the amount never reflected on your MTN account.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind Regards
Siphumezo
REQ:***