Refund not paid

I cancelled the cell phone contract for cell number *** during the first week of May 2015. (The number was converted to a prepaid number, and the 2 year contract had run its course) At the time I was advised that I would be refunded on a pro-rata basis for the May 2015 billing amount of R179.99.<br> <br> I received the May 2015 bill it was for R177.41, and the money was deducted from my account. This is only a R2.58 reduction, a 1.4% pro rata reduction!!<br> <br> Can this be correct.<br> <br> I was given a Query Reference number: *** in case there was an error. - - There is an error.<br> <br> I phoned the MTN call centre, today the 1 June 2015, and did not receive any help, the consultant said the reduction was probably correct, and the cancellations department had been closed due to the strike. <br> <br> MTN can you not get it right, as previously I had complained about being overcharged on the same cell account, now I am charged for virtually a full month, when the contract had been cancelled for the majority of the month.<br> <br> I also had been trying to cancel this contract since the end of March '15. I was shunted between the Shop in the Galleria and the call centre<br> <br> Glad to be out of MTN<br> <br> Mike Matthews