Refund not forthcoming

During Sept 2015, ********** purchases were made on my account. With some kind help from the person who assisted me in the matter, I duly handed in the affidavits etc. and the situation was rectified, or so I thought.<br> <br> In the subsequent Billing periods, money was first incorrectly debited from my bank account for the ********** devices to the amount of R1423.74, and the next month a mysterious amount of R10549.00 was also charged on my debit order. This mysterious item does not even appear as a line item on any of my invoices. <br> <br> I reported the discrepancy to my local MTN service branch, and was informed (after I had to go and ask) early in December of 2015 that the matter has been resolved and is now in the hands of the Retention department for a refund to me. So far no refund ha been forthcoming, and nobody, including the service branch, seem to be able to contact this mysterious \retention department\". I do have an impressive collection of promises to \"escalate the query\" and the reference numbers to suit, but no money or even the decency to communicate what's happening.<br> <br> I have only one question that needs ansewering. MTN, when are you paying back my money?<br> <br> Jaco Mare"