REFUND -MTN CHARGING FOR SERVICES NOT REQUESTED

Hi guys I just want to bring to your notice that you scrutinise MTN statement I never looked at every line transaction on my account up until end February when my daughter asked me why I am paying for BIS when I do not have blackberry I called MTN beginning of March to query this, the consultant apologised and he told me that I will be refunded I call MTN to query payment consultant Letoya could not help me so I asked to speak to his manager I the speak to Yoliswa who tells me that I cannot get a refund because I should have read my statements I never read my statements as I took it for granted that I was billed correctly so I asked who is the decision maker she rep**** that she is, I could not speak to her superior I believe the person does not take calls my question is how come call centre supervisor makes a decision or approve refund also if MTN is a service provider how is it that the call centre manager cannot be bothered with taking calls or assisting the customer after all that is his job anyway MTN I want my REFUND I am cancelling my contract had too much of hassles with you definitely not customer orientated and trustworthy if the customer has to scrutinise their statement