Refund me and cancel contract accordingly.

Good day,

I am incredibly disappointed and beyond dissatisfied with MTN.

I was due for an upgrade a few months ago. Received a few phone calls with various offers. I expressed that I might upgrade soon but not yet. Numerous salespeople were made aware that I was still thinking about this. There was one offer which seemed good to me at a point, but I was still uncertain and made that clear. However, I was surprisingly upgraded anyway. I didn't receive any device nor did I want it. I have called, emailed and tweeted to have this resolved in full.

I asked for the upgrade to be canceled and to be refunded. After much effort on my end - the cancellation of the upgrade was eventually done, however, I still need to be refunded. i.e. Funds debited from the point of the upgrade to date.

Further to the above, I no longer wish to have a contract with MTN, not this year or any other year. Kindly cancel contract accordingly without any further charges.

Please listen to the calls and check whatever notes may have been left on the account for more context.

Regards, SM.