sM
siphesihle M
1 reviews | Active since Apr 2012
31 May 2018, 15:34
Refund me.
Good day,
Please process my Refund. I have been patient enough. I want this issue resolved now.
Firstly, you upgraded without authority. After much effort from me, the upgrade was eventually cancelled. However, the debited amounts from the point of the upgrade till cancellation etc, needs to be refunded back to me.
Refer to reference ********** 42 & ********** 87.
Regards, Abigail.
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Replies (4)
MTN South Africa's replyOfficial
31 May 2018, 22:30Thank you for your post.
We sincere apologized for any inconvenience incurred.
Kindly be advised that the credit has been approved today, the credit will reflect on the account Monday.
Once the credit reflect the refund will be requested.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,
MTN South Africa's reply31 May 2018, 22:30
Official
Thank you for your post.
We sincere apologized for any inconvenience incurred.
Kindly be advised that the credit has been approved today, the credit will reflect on the account Monday.
Once the credit reflect the refund will be requested.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,
sM
siphesihle M's updateReviewer Update
01 Jun 2018, 09:33Good day,
The amount you have credited as per the text received, and what will be subsequently refunded to me is INCORRECT.
Look at when the upgrade took place and when it was cancelled.
The amounts debited from the time the package was upgraded to all debit orders taken or pending.
Please do not frustrate me MTN. Refund me all my money! All of it......
listen to the call conversation with reference ********** 87. Contract cancelled reference ********** 2.
sM
siphesihle M's update01 Jun 2018, 09:33
Reviewer Update
Good day,
The amount you have credited as per the text received, and what will be subsequently refunded to me is INCORRECT.
Look at when the upgrade took place and when it was cancelled.
The amounts debited from the time the package was upgraded to all debit orders taken or pending.
Please do not frustrate me MTN. Refund me all my money! All of it......
listen to the call conversation with reference ********** 87. Contract cancelled reference ********** 2.
MTN South Africa's replyOfficial
06 Jun 2018, 16:27Thank you for your feedback
The balance on the account on the 1-6-2018 was R613.33 this balance was for your May invoice . We have not debited the account for the May invoice. This balance was going to be debited in June. The system bill the account in arrears and allocations done in advance.
The refund will be for R -989.67. This can take up to 5 working days.
After the un-authorized upgrade done you have made use of the allocations (minutes/data) allocated to the sim card. The first credit of R798. was used to clear the balance for R613.33 due to the usage. Credit balance left R184.67.
Second credit pass of R805.00 + R184.67 =R989.67 will be refunded to you.
If there was no usage on the sim card the full subscription fee would have been refunded back to you.
Kind Regards,
Alice van der Merwe
Best regards,
MTN South Africa's reply06 Jun 2018, 16:27
Official
Thank you for your feedback
The balance on the account on the 1-6-2018 was R613.33 this balance was for your May invoice . We have not debited the account for the May invoice. This balance was going to be debited in June. The system bill the account in arrears and allocations done in advance.
The refund will be for R -989.67. This can take up to 5 working days.
After the un-authorized upgrade done you have made use of the allocations (minutes/data) allocated to the sim card. The first credit of R798. was used to clear the balance for R613.33 due to the usage. Credit balance left R184.67.
Second credit pass of R805.00 + R184.67 =R989.67 will be refunded to you.
If there was no usage on the sim card the full subscription fee would have been refunded back to you.
Kind Regards,
Alice van der Merwe
Best regards,
sM
siphesihle M's updateReviewer Update
07 Jun 2018, 12:25What usage are you referring to?
Prior to the upgrade, how much was my monthly deduction? it was about R170-R180 pm.
Exactly when was the above-mentioned usage amounts agreed to by me??
You need to minus what you would have normally charged from the R613.33 (Jan, Feb, March, April to May).
Again, I want my full refund.
Also, refer to call conversations which I keep saying refer to yet you ignore. Reference ********** 87 and ********** 82.
Refund me.
Abigail.
sM
siphesihle M's update07 Jun 2018, 12:25
Reviewer Update
What usage are you referring to?
Prior to the upgrade, how much was my monthly deduction? it was about R170-R180 pm.
Exactly when was the above-mentioned usage amounts agreed to by me??
You need to minus what you would have normally charged from the R613.33 (Jan, Feb, March, April to May).
Again, I want my full refund.
Also, refer to call conversations which I keep saying refer to yet you ignore. Reference ********** 87 and ********** 82.
Refund me.
Abigail.