CN
Caswell N
1 reviews | Active since Aug 2013
19 Apr 2016, 09:58
refund made was not in full REQ:***9450
Thank you for cancelling account after the initial complaint to hellopeter. Please note that the above has not been resolved in full, the refund for two months 619x2=1238 has not been acknowledged, my account was **********ly upgraded and MTN has acknowledged that, so I should not incur any costs as I have stated a month before expiry and also upon expiry that the account should be cancelled. I need mtn to acknowledge their error and promptly refund me so that I can move on with my life.<br> REQ: ***
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MTN South Africa's replyOfficial
20 Apr 2016, 15:37Hello caswell1000,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that we have tried calling you without any luck. Kindly be advised that a journal has been passed towards the account and a request for credit has been sent to banking for approval.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards,
Zukiswa
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that we have tried calling you without any luck. Kindly be advised that a journal has been passed towards the account and a request for credit has been sent to banking for approval.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards,
Zukiswa
REQ:***
MTN South Africa's reply20 Apr 2016, 15:37
Official
Hello caswell1000,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that we have tried calling you without any luck. Kindly be advised that a journal has been passed towards the account and a request for credit has been sent to banking for approval.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards,
Zukiswa
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that we have tried calling you without any luck. Kindly be advised that a journal has been passed towards the account and a request for credit has been sent to banking for approval.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards,
Zukiswa
REQ:***