REFUND ISSUE

My father bought 2 Samsung S25 for my brothers, initially they wanted Samsung S26 ultra, but the guy assisting us said the phone is only on contract deals only and not sold on cash. Now my father resorted to Samsung S25×2 CASH. He got home and the boys were not so impressed and said my father should take them back as they want what they want. So my father went back to the point of Purchase-Mall of Mthatha MTN Ngebs and requested for a refund. They were referred to the Manager-Qhama Breakfast who then said he won't be able to assist him nor will he administer the refund. Stating that the customer himself must contact the mtn customer care and inquire about his refund demand. We are still awaiting response from the customer care. We tried calling the head office and numerous calls to the mtn call center, no help so far. We are so hurt and disappointed