eJ
erin J
1 reviews | Active since Feb 2014
15 Sept 2015, 12:05
refund incompatant staff
Refund due to me from aug 2015 still not credited.staff do not know what they are doing no feed back. Everytime I call it was incorrectly logged. They quick to take ur money but can't refund you.
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Replies (1)
MTN South Africa's replyOfficial
15 Sept 2015, 14:39Hello erinrobynj21,
Thank you for your post.
Please accept my apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We would like advice that this matter is receiving priority attention. Refund of R555.97 has been requested today, reference number REQ:***. We anticipate a resolution of the issues within the shortest period possible, looking at all various alternatives.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
Please accept my apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We would like advice that this matter is receiving priority attention. Refund of R555.97 has been requested today, reference number REQ:***. We anticipate a resolution of the issues within the shortest period possible, looking at all various alternatives.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
MTN South Africa's reply15 Sept 2015, 14:39
Official
Hello erinrobynj21,
Thank you for your post.
Please accept my apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We would like advice that this matter is receiving priority attention. Refund of R555.97 has been requested today, reference number REQ:***. We anticipate a resolution of the issues within the shortest period possible, looking at all various alternatives.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
Please accept my apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We would like advice that this matter is receiving priority attention. Refund of R555.97 has been requested today, reference number REQ:***. We anticipate a resolution of the issues within the shortest period possible, looking at all various alternatives.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***