NR
Noma R
1 reviews | Active since Jun 2017
22 Nov 2019, 12:25
REFUND FROM MTN
Settlement payment to MTN was not made from my account, my husband paid it for me. They say I will not get my refund because they need to see the amount on my bank statement in order for them to refund me? My husband is not in the country, does this mean I will not get my refund until he return? On my statement the amount that reflects is for the monthly debits MTN has been taking.
After payment was made, MTN sent me a settlement letter and there was a discrepancy on the amount paid and the one on the letter. I called MTN and queried this and they said it’s a system error. Now I get a statement stating that I overpaid by R2000? Why am I getting inconvenienced when I want my refund and when it is not my fault for providing wrong figures?
Can MTN stop buying time and send back our refund?
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MTN South Africa's replyOfficial
22 Nov 2019, 19:47 Thank you for your post.
We sincere apologized for any inconvenienced caused to you.
The payment is reflecting on the account, however our banking department will require the proof of payment for the refund this is our banking policy. Without the proof the refund will not be done.
The refund will be done back to your husband account due to payment was done from his bank account. Please send proof of payment to the customer care: ***
Please complete all the security questions to prevent for the request to be forward back and forward:
· MTN Pin: · ID Number: · Postal Address: · Work Telephone Number: · Bank Name:
Kind Regards,
Alice van der Merwe
MTN
We sincere apologized for any inconvenienced caused to you.
The payment is reflecting on the account, however our banking department will require the proof of payment for the refund this is our banking policy. Without the proof the refund will not be done.
The refund will be done back to your husband account due to payment was done from his bank account. Please send proof of payment to the customer care: ***
Please complete all the security questions to prevent for the request to be forward back and forward:
· MTN Pin: · ID Number: · Postal Address: · Work Telephone Number: · Bank Name:
Kind Regards,
Alice van der Merwe
MTN
Best regards,
MTN South Africa's reply22 Nov 2019, 19:47
Official
Thank you for your post.
We sincere apologized for any inconvenienced caused to you.
The payment is reflecting on the account, however our banking department will require the proof of payment for the refund this is our banking policy. Without the proof the refund will not be done.
The refund will be done back to your husband account due to payment was done from his bank account. Please send proof of payment to the customer care: ***
Please complete all the security questions to prevent for the request to be forward back and forward:
· MTN Pin: · ID Number: · Postal Address: · Work Telephone Number: · Bank Name:
Kind Regards,
Alice van der Merwe
MTN
We sincere apologized for any inconvenienced caused to you.
The payment is reflecting on the account, however our banking department will require the proof of payment for the refund this is our banking policy. Without the proof the refund will not be done.
The refund will be done back to your husband account due to payment was done from his bank account. Please send proof of payment to the customer care: ***
Please complete all the security questions to prevent for the request to be forward back and forward:
· MTN Pin: · ID Number: · Postal Address: · Work Telephone Number: · Bank Name:
Kind Regards,
Alice van der Merwe
MTN
Best regards,