Refund for Sim Swap
Last year October I lost my phone and I had to do a sim swap, i was advised I need to pay for the sim swap and then claim. I did that and went through the process of getting a refund but till now I haven't received my refund. sent numerous mails requesting for an update but nothing has happened.
Thank you for your post.
We sincere apologized for any inconvenience incurred.
The account do not reflect that you had or have any sim insurance . There was no note placed on the account that the sim swap payment should be refunded.
Sim swap is not free.
We do pick up the reference number mtnlf*** / 3 this is a insurance reference, we have sent the request to the insurance department to intervene here.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,
Thank you for your post.
We sincere apologized for any inconvenience incurred.
The account do not reflect that you had or have any sim insurance . There was no note placed on the account that the sim swap payment should be refunded.
Sim swap is not free.
We do pick up the reference number mtnlf*** / 3 this is a insurance reference, we have sent the request to the insurance department to intervene here.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,