Refund for faulty handset which was returned within 7 days: Refund Policy

Item: MTN South Africa
Rating: 1
Author: Leoma M

In 2013 I bought a faulty handset from MTN festival Mall. The handset was returned to the store in 7 days for a refund which the store rejected. A year later I followed up and was told the phone has been quarantined. I took the matter to Small Claims Court and the case was awarded in my favour. I however need money to have the summons issued to MTN festival mall which I do not have. I would like the store to look into the matter and refund me the R3,000 I saved up towards the phone which I do not have in my possession. I am happy to provide MTN with the details of the court ruling so that they can effect a refund with the store.

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MTN South Africa's replyOfficial

11 Jun 2019, 13:43

Good day

Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.

We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.

You may send your legal notices/summons to the below address :

Att : General Manager
Commercial Legal,
MTN Innovation Centre Phase 1,
216 Fourteenth Avenue,
Fairland
2195

Warm RegardsZenetta Portia ViljoenComplaints Management team

MTN South Africa's reply11 Jun 2019, 13:43

Official