Refund Fiasco

Good day On the 4th of March 2026 I initiated a refund request at MTN Ilanga Mall, with reference number RITM***, for the amount of R1060 which had been debited from my account by MTN on the same day. This request was made due to the fact that I had already manually paid for my subscription through the app and had been doing so for several months as MTN was consistently failing to debit my account. This payment was made by me on the 25th of February in the amount of R1073. I called the MTN customer care line on the 6th of March and was told that my request had been sent to banking and feedback must be obtained. I called again on the 12th of March and was told the same thing. Today I spoke to Yamkela Nomngongo, who informed me that my request had been rejected and the case closed on the 6th of March due to a bank statement not being attached, of which I was never informed that I needed to submit. I find it further shocking that I spoke to two different individuals at MTN on different occasions who both gave me false and/or incomplete information. I have attached my bank statement and for ease of reference, point your attention to relevant transactions: Trans List No 000104 Item 16 25/02/2026 in the amount of R1073 Trans list No 000108 Item 2 04/03/2026 in the amount of R1060. The current balance owed to me by MTN is R851 as you have already deducted my current subscription. I would like this returned to me as a matter of urgency before the cancellation of my contract is in effect. The way that I have been treated in this matter seems very contrary to the values that MTN claims to embody.