Refund

I'm extremely dissatisfied with the mtn service I have received in February.

So I have had a contract active with mtn since 2017 which I took a laptop over a 3 year period right.

I took another contract for a cell phone in 2018 as well as insurance right the phone was dropped the day I got it by the sales consultant whi refused to give me a new phone.

Okay fair enough this contract in 2018 was a promotion with a free wifi router and sim fir 24 months great stuff.

This cellphone which I took in 2018 stopped working in November submitted a claim to the insurance they rejected the claim saying they cant assist as the claim doesn't meet their requirements.

Right then in January I got an email saying I'm eligible to apply for an upgrade great stuff in February I visited the mrn store in rosebank the zone

I asked the consultant to check for me which contracts paying for and tell me which one was eligible for an upgrade.

So I have 3 numbers on the system right I only know the one of which I use the one for the laptop I do not know and then the one I got with the wifi I also didnt know.

Great stuff so I ask the consultant to check for me right she tells me no u can get two upgrades so I asked if it's for the existing cellphone contract and the laptop she says yes it is.

Great stuff so cause I needed a new device I agreed to upgrade

Firstly I went back to the shop 3 days after getting my new device advising them I wasnt happy with the performance of the cellphone as it was ****ty.

Was told no sorry we cant exchange devices. Then got called on day 8 to tell me no they can exchange the device i just need to come into the store then few minutes later I get another call telling me no sorry we cant assist.

I wrote a review here and never received feedback okay nice to know what you guys think of your customers.

Anyways so my first installment was due was told it should be around 1200 right then the debit order never went off then I went into one of your stores in the glen branch and made payment was told it would be 1510. I paid that amount great stuff thought its probably for prorata that it's so much then to my surprise the debit order this month goes off for 3000 like is that even normal how the hell I got a shock of my life cause I didnt budget for that so I need my money back asap I've been trying to call ur call centre waited for hours to get assistance and still never got helped.

Anyways I then managed to retrieve a statement on the statement it now shows 3 numbers that paying for this was my march statement I was shook cause I thought it's just two contracts to my surprise I was told its 3 as my laptop wasnt eligible for an upgrade as per one of your consultants I managed to speak to the first time I tried calling mtn.

So I just wanna know why wasnt I informed about the 3 cintdats on my name and how am I supposed to pay all this cause firstly the phone I have I'm not happy with it's a piece of **** and secondly can I get my refund cause I'm really not impressed with the service I have been receiving its actually pathetic.