Refund

I’m reaching out to share my concerns regarding a series of issues with your service since October 2024.

I ordered a home router online, which was delivered with a password issue. When I requested a return collection, I was informed that the courier couldn’t access my address. Additionally, the router arrived without a complete user manual, and I was advised to visit a store for assistance. However, when I went to the store, I was told they couldn’t help me.

On top of this, I spent two hours in the customer service queue just to request an invoice. Despite the router not functioning, a debit order was processed, and I was informed that the refund, requested on December 4th, would take 14 days.

When I followed up with your customer care team, I was told that my case had been resolved, but the refund still hasn’t been processed.

I’d appreciate your assistance in resolving these issues as soon as possible. Thank you.