REFUND DEMAND-FRUSTRATED

Hi, Nokufa Mokaeane from the Vaal. I am a loyal MTN client and I have been using their products for years now, today I took Airtime Advance of R38 so I can buy data to finalize my work stuff and University Apps. Little did I know that I wasted my time cancelling and blocking future subscriptions on my number that MTN hard automatically subscriped me to Battle Plus don't know what that is and it debited R20 on that credit advance now I was trying to call the call centre however I don't go through, in order to speak to a call centre agent I choose the Momo Champion line then they transfer me. Now I spoke to Dimakatso the line cut due to their lines cutting and she didn't bother to call me back, had to call again spoke to Bathobile who tells me that she can not help me since the advance doesn't show on my side and I ask her to refer me to her Team Leader or Supervisor and send an email to complaints department she tells me she needs evidence before sending a complaint I'm letting her know that I'm the evidence "a frustrated customer who needs their assistance urgently" and she tells me to call after two hours and bear with them. "WHAT". THE WORST IS THAT SHE TRANSFERRED ME TO A LINE SHE NEW VERY WELL THERE'S NO ONE AVAILABLE-JUST TO GET RID OF ME...

I have seen how HELLO PETER assists the people, so I'm hoping I get help and get my Refund Back cause I never signed up for anything imagine in this time subscribing for something that takes R5 daily what!!!!