PK
Phindile K
1 reviews | Active since Nov 2017
29 Dec 2017, 10:08
Refund Calculations
Dear MTN, I have received my statement for December I do not understand the calculations done, I need to know what the R756 credit is made of ??? and also I am puzzled that how come on the 26 December I am billed R535 again whilst a credit was done on the 11 December and a refund was passed, cause my account is suppose to be zero by end of December and in January a new correct billing is supposed to be passed. Cause preciousy I made payments of R535 in October and November. If going on forward im still billed incorrectly then what is the point of my query cause now I feel like we are just going around in circles and my problem is still not solved. What is really going on MTN ?????
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MTN South Africa's replyOfficial
04 Jan 2018, 08:59Dear Valued Customer,
We acknowledge the receipt of your complaint and apologise for any inconvenience experienced.
Kindly be advised that we have evaluated your account and picked up that before a credit of R756.00 was passed on the 11/12/2017 there was an outstanding amount of R535.00 for the invoice dated the 26/11/2017 that's the reason why we refunded the amount of R221.00
We have sent you the open Item report that indicates all the payments made and invoices to *** for your perusal.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,
MTN South Africa's reply04 Jan 2018, 08:59
Official
Dear Valued Customer,
We acknowledge the receipt of your complaint and apologise for any inconvenience experienced.
Kindly be advised that we have evaluated your account and picked up that before a credit of R756.00 was passed on the 11/12/2017 there was an outstanding amount of R535.00 for the invoice dated the 26/11/2017 that's the reason why we refunded the amount of R221.00
We have sent you the open Item report that indicates all the payments made and invoices to *** for your perusal.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,