Refund

I was called to renew my contract beginning of the year, January 2022. then I took data with Mobile Router. only to find that router was faulty, I went to MTN store to return it. they took it, they gave me IRM NUmber;***. It was the 26th of February 2022. time 12h59. Okay I waited for the Response, till may, i went to the shop to find out what happened. it was 14 May 2022, they printed out an email saying that warranty assessment was approved I must call Mondo to sent me a new device. which I did, and Mondo told me they are not the one's to provide devices, MTN should. I was advised to cancel the whole contract and re-apply for it. I said no after the whole experience I am no going to renew via online. I was provided with a Refence Number. RCO233769. the cancellation was done on June before the 20th. On the 25th of 2022, I was charged full amount R239.00 on the 25th of July 2022 I was charged again R681.81. From the 25th I have been calling and I have been told to wait for 4 days, till today I am still waiting for 4 days.

Another thing, before the cancelation, I was told that since the device was faulty, I will be refunded money that I have paid for it. now I was waiting for tow refunds of which I am not sure where I will get or not. I paid for router from the day of renewal till the day of cancelation.