REFUND

Awaiting refund and the process is ridiculous - constant new requirements! I settled my sons accounts for 6 months in advance and they have taken off 2 of the debit orders Dec and Jan - been fighting to get the refund for weeks now. I am not a MTN customer but they are requesting my bank statement to prove the payment which they have received and allocated - the refund should to to my son ( who is the customer as it came off his bank account) and he has also supp**** his bank details for this a some time back - excuses after excuses. I have ask the consultant to get a manager to contact me to resolve but there has been no feedback