GT
Gugulethu T
1 reviews | Active since Sept 2016
27 Jun 2017, 08:03
Refund
<p>My Money is deducted twice in my account this money and I payed cash. Worse part I called n requested a debit date of the 20th and you deduct on the 26. How do you even know I have money in my account I got other bills to pay, y'all can't do what you please in my account. I want my money back now and the charges that was made by the bank because other debit order came and made my account to be on a minus because of your misunderstanding. </p>
Helpful (0)
Replies (2)0
Replies (2)
MTN South Africa's replyOfficial
27 Jun 2017, 09:54Thank you for your post.
We apologize for any inconvenience incurred.
your previous debit date was for the 25th and was changed to the 20th this is the reason why the account was debited on the 26th.
Kindly be advised that the debit date is on the 20th of every month. The debits returned unpaid.
The debit on the account is still active the RD code 12 meaning that you have closed the account.
The debit order was requested before you have made the cash payment. The request has been logged for the refund . our banking department will require the proof of payment done.
Please assist with the proof of payment to request the refund for you. My email address alice,***
If you require for the debit order to be cancelled please notify me as well.
Kind Regards,
Alice van der Merwe
Best regards,
MTN South Africa's reply27 Jun 2017, 09:54
Official
Thank you for your post.
We apologize for any inconvenience incurred.
your previous debit date was for the 25th and was changed to the 20th this is the reason why the account was debited on the 26th.
Kindly be advised that the debit date is on the 20th of every month. The debits returned unpaid.
The debit on the account is still active the RD code 12 meaning that you have closed the account.
The debit order was requested before you have made the cash payment. The request has been logged for the refund . our banking department will require the proof of payment done.
Please assist with the proof of payment to request the refund for you. My email address alice,***
If you require for the debit order to be cancelled please notify me as well.
Kind Regards,
Alice van der Merwe
Best regards,
GT
Gugulethu T's updateReviewer Update
27 Jun 2017, 15:38I am not sending any proof of payment, I called and informed your people about me going to pay cash and they should do the next debit date in the 20th meaning next month. Now m double deducted! For what cause m not owing.... I want my refund back of the amount deductible this morning as soon as possible. Let's not inconviniace each other, I got other things to pay as well.
None of your consultant listened because the mtn people from the store are the one who called your consultant. If you guys checked your systems you were gonna know that it's up to date. So please
GT
Gugulethu T's update27 Jun 2017, 15:38
Reviewer Update
I am not sending any proof of payment, I called and informed your people about me going to pay cash and they should do the next debit date in the 20th meaning next month. Now m double deducted! For what cause m not owing.... I want my refund back of the amount deductible this morning as soon as possible. Let's not inconviniace each other, I got other things to pay as well.
None of your consultant listened because the mtn people from the store are the one who called your consultant. If you guys checked your systems you were gonna know that it's up to date. So please