DM
Doreen M
1 reviews | Active since Oct 2016
07 Dec 2016, 16:17
Refund
<p>I didnt have any contract with MTN i realised in August 2016 that they are debiting my bank account to repay the MTN number that i dont have . In September they told me that the case was resolved and it was ***** . My money was never returned . In October i went back and was told to keep on checking up to today there is no refund allocated to my account even though they said the refund takes 5 days . I need my refund including interest on the account . My id number is ********** ********** , contract details ********** </p>
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MTN South Africa's replyOfficial
13 Dec 2016, 16:20Good day *****gwe Rathebe,
Thank you for your post.
Please accept our apologies for the inconvenience experienced. We completely understand the frustration it has caused.
I tried calling you on the number *** unfortunately I could not get hold of you. The person that answered said that she does not know *****gwe and dropped the call.
May you kindly provide us with the MTN account number or your ID number in order to access your account and investigate further on the refund.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,
MTN South Africa's reply13 Dec 2016, 16:20
Official
Good day *****gwe Rathebe,
Thank you for your post.
Please accept our apologies for the inconvenience experienced. We completely understand the frustration it has caused.
I tried calling you on the number *** unfortunately I could not get hold of you. The person that answered said that she does not know *****gwe and dropped the call.
May you kindly provide us with the MTN account number or your ID number in order to access your account and investigate further on the refund.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,