NK
Nurina K
1 reviews | Active since Jun 2011
10 Nov 2016, 11:06
REFUND!!!!
<p>my contract on 2 phones ended in august 2016. I was on a month to month and then opted to go onto prepaid as it was just too expensive. the change over happened on 3/10. i was debited what was outstanding and that in my mind was the end of the story. on 1/11 i was debited a further R1771.52 which i queried on several ocassions and spoke to a few people, to date i have not been provided with any feedback nor was i refunded. i have since had debit orders returned due to this amount incorrectly being taken off my account. i now expect my refund asap as well as bank charges to be refunded to me. MTN you suck i have been a contract client for over 14 years....absolutely disgusted. i last spoke to Jack Ngcobo who is suppossed to be a supervisor!</p>
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MTN South Africa's replyOfficial
10 Nov 2016, 19:51Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
Please be advised that we were debiting your account a month in arrears so the debit order of R1771.21 is valid, the amount that we debited from your bank account is for the invoices dated 2016-09-20 which is for the usage from 2016-08-21 to 2016-09-20 plus the usage from 2016-09-21 to 2016-10-03.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Best regards,
MTN South Africa's reply10 Nov 2016, 19:51
Official
Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
Please be advised that we were debiting your account a month in arrears so the debit order of R1771.21 is valid, the amount that we debited from your bank account is for the invoices dated 2016-09-20 which is for the usage from 2016-08-21 to 2016-09-20 plus the usage from 2016-09-21 to 2016-10-03.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Best regards,
NK
Nurina K's updateReviewer Update
13 Nov 2016, 10:57Hi there Siphumezo, this responce cannot be correct how on earth can you debit my account if your billing works in arrears with a prepaid account, it makes absolutely not sence. I was debited an amoutR1644.23 on 1/10/16 and then again on 1/11/16 forR1771.21. i also was debited in september. I was no longer on contract and therefore should not have been debited this amount for November. It seems that no there actually knows what they doing, please do a recon on these accounts and provide it to me. i expect my refund ASAP. Kindly note that i will continue to write a new review until my account has been rectified.
NK
Nurina K's update13 Nov 2016, 10:57
Reviewer Update
Hi there Siphumezo, this responce cannot be correct how on earth can you debit my account if your billing works in arrears with a prepaid account, it makes absolutely not sence. I was debited an amoutR1644.23 on 1/10/16 and then again on 1/11/16 forR1771.21. i also was debited in september. I was no longer on contract and therefore should not have been debited this amount for November. It seems that no there actually knows what they doing, please do a recon on these accounts and provide it to me. i expect my refund ASAP. Kindly note that i will continue to write a new review until my account has been rectified.