1 reviews | Active since Oct 2016
Refund
<p>I found out that I have been overcharged after I have upgraded.Had a laptop and was paying for 1Gb data and insurance then when I took an iPhone6s they didn't cancel the data and insurance of the laptop.Assistant logged a request and they credited my account with a refund of the data only.I asked for the refund to paid to my bank account till today.And what about the refund from insurance????</p>
Good afternoon Chwayita Dinginto
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the credit note of R 359.60 was passed on the account and credited to the account on the 2016-10-12.
The matter has been escalated to the insurance department for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Lungi
REQ:***
Best regards,
Good afternoon Chwayita Dinginto
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the credit note of R 359.60 was passed on the account and credited to the account on the 2016-10-12.
The matter has been escalated to the insurance department for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Lungi
REQ:***
Best regards,
Lungi i asked for the refund to be paid to my bank account on the 17th
Lungi i asked for the refund to be paid to my bank account on the 17th