Refund

<p>Good Day</p> <p>i upgraded on 2/7/16 at Queens Corner Shopping Centre store (SABC0657MTN). The sales person was Victor Tlhoka. His service was very good. I also purchased a screen cover to the value of R299,00. Victor attached the screen cover. The next day I went back as the screen cover didn't attach properly. Victor removed it and informed that it will be replaced. Despite me atttending at the shop numerous times, no cover was obtained.</p> <p>Finally Victor informed that a refund will be done by MTN. I completed the necessary document. After a month I enquired and Victor informed that he will revert back. Later he forwarded an e-mail stating that the amount was refunded into my account on 1/8/16. I checked my statements and called my bank with reference, but to no avail. Last week I informed Victor that the bank confirmed no such payment was done. He undertook to enquire from MTN again.</p> <p>Yesterday, after I phoned him again, he called back and said I must phone Tersia for an explanation. I have been calling and enquiring about this refund num,erous times and informed him that I have run out of patience and Tersia can call me. I expect the refund to be effected immediately, either by MTN or the shop concerned. It's been 2 months now and I find this totally unacceptable and unproffesional. I have been with MTN for many years and am extremely disappointed. I am reporting this to Hello-Peter as well.</p> <p>Regards</p> <p>Anna-Marie Aucamp</p>