MM
Mogo M
1 reviews | Active since Jul 2016
31 Jul 2016, 08:25
Refund
<p>My contract was renewed without my knowledge to a SamsungS7. R649 was taken off my account, I went to MTN mIdrand store, and was given case number USD ********** was given to me and was advised that it will take 7 working days for the contract to be cancelled and I will be refunded my money back. This is the 3rd month now. Today I was debited another 649. All I ma requesting is my money back and no longer interested in doing business with you. Can I have my R1945.00 before I come to your head office. </p>
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Replies (3)
MTN South Africa's replyOfficial
01 Aug 2016, 12:26Good Day Mogaugelwa Cornelia Makofane
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that we have tried calling you without any luck. Please note that without your ID number, Cell phone number in question or MTN account number we are unable to access the account in question and as a result we are unable to assist. Please provide us with these details.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards,
Zukiswa
REQ: **********
Best regards,
MTN South Africa's reply01 Aug 2016, 12:26
Official
Good Day Mogaugelwa Cornelia Makofane
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that we have tried calling you without any luck. Please note that without your ID number, Cell phone number in question or MTN account number we are unable to access the account in question and as a result we are unable to assist. Please provide us with these details.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards,
Zukiswa
REQ: **********
Best regards,
MM
Mogo M's updateReviewer Update
02 Aug 2016, 20:13I will appreciate if you call ********** 785 because I dont have a missed for yesterday on my phone. Please note that I need that money otherwise I will write my complaint on all social media platforms
********** 612085 is the ID and I provided contact number. What else do you need to refund my moneu? My bank account? You cqb use the FNB account that you incorrectly debited me from. Hope this make sense to process that refund
MM
Mogo M's update02 Aug 2016, 20:13
Reviewer Update
I will appreciate if you call ********** 785 because I dont have a missed for yesterday on my phone. Please note that I need that money otherwise I will write my complaint on all social media platforms
********** 612085 is the ID and I provided contact number. What else do you need to refund my moneu? My bank account? You cqb use the FNB account that you incorrectly debited me from. Hope this make sense to process that refund
MM
Mogo M's updateReviewer Update
02 Aug 2016, 20:15When are.you going to pay my money back?
MM
Mogo M's update02 Aug 2016, 20:15
Reviewer Update
When are.you going to pay my money back?