sN
sondliwe N
1 reviews | Active since May 2016
24 May 2016, 14:39
Refund
<p>I took a contract a mtn contract with summer mobile and it was due for an upgrade in December 2015. I waz suppose to get two phones. I kept on calling but still nothing. They were still debting my account for five months but still there were no phones. April i decided to cancel my contract and i was not refunded for the five months i paid while waiting for my phone. My account number is A***. Now they are calling me and want me to upgrade before they can refund me.</p>
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MTN South Africa's replyOfficial
25 May 2016, 13:39Good Day Sondliwe Ndlovu,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that we have processed a credit request for the amount you were charged for the two phones from December 2015 to April 2016 when the upgrade was cancelled. Credit should be reflecting on your MTN account within 48 working hours.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards,
Itumeleng
Best regards,
MTN South Africa's reply25 May 2016, 13:39
Official
Good Day Sondliwe Ndlovu,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that we have processed a credit request for the amount you were charged for the two phones from December 2015 to April 2016 when the upgrade was cancelled. Credit should be reflecting on your MTN account within 48 working hours.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards,
Itumeleng
Best regards,