RK
Riaan K
1 reviews | Active since Jan 2015
11 Mar 2016, 07:18
Refund
Please will someone call me ***. Im tired of waiting for nearly 45 minutes for someone to answer my call. My husband cell number *** was cancelled in Sep 2015. We have been debitted for 5months and we just want MTN to refund us. We dont know what the delay is. Im really fed up and would appreciate a phone call and not an email. We have received a few mails from hellopeter but no action has come from that. Call my cell ***. YES MY NO IS NOT AN MTN NUMBER. FRUSTRATED,IRRITATED in plain and simple GATVOL!!!
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
14 Mar 2016, 17:02Hello RIAANKO41,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that credit has been passed by our billing department. We have sent a request to our banking department to credit the funds back to the bank account. Please allow a turnaround time of 3/7 working days for the funds to reflect on your side.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Nompumelelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that credit has been passed by our billing department. We have sent a request to our banking department to credit the funds back to the bank account. Please allow a turnaround time of 3/7 working days for the funds to reflect on your side.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Nompumelelo
REQ:***
Best regards,
MTN South Africa's reply14 Mar 2016, 17:02
Official
Hello RIAANKO41,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that credit has been passed by our billing department. We have sent a request to our banking department to credit the funds back to the bank account. Please allow a turnaround time of 3/7 working days for the funds to reflect on your side.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Nompumelelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that credit has been passed by our billing department. We have sent a request to our banking department to credit the funds back to the bank account. Please allow a turnaround time of 3/7 working days for the funds to reflect on your side.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Nompumelelo
REQ:***
Best regards,