Refund

The worse customer service ever. I bought a router at the Sandton store. It did not work when I took it home. Apparently there was no network coverage for my area. When I called the call centre they said that the sim was not registered in my name. Since it was not working for me I took it back before the cooling off period. Money was still deducted from my account a few months later whereas I did not ever use the product. I asked for a refund and the only conclusion that I get is that “the matter has been escalated it will take 24 hours to resolve. “This has been going on since August 2022 we are now in 2032 and all my emails are being ignored.