REFUND

The service and the treatment I am receiving from MTN is hurting. I feel like I am just a number to them and not a customer they value.On the 9/10/2015, I wrote to hello-peter and that was the last time I heard from MTN about my matter. I made a number of calls and their consultants have been telling me that I must wait a week. I came to a point whereby I said I am tired of this . If I want to be happy let me forget about MTN until my contract expires. I am so hurt . Today I made a call to follow up on my refund (***) and I was told that I will not be getting any refund because the money they took from my account was reversed. It was easy for MTN to take my money from my account, and for MTN Pavilion to tell me that they cannot disclose the second and third application of the contracts to me because I said them I do not know these accounts. How was my account changed from MISS to MR? Where did they get the information they used to open another contract using my name?. With due respect, the same respect I would like to get from MTN, its been long and would love to have my money back.