Refund

I terminated my account in Feb/March 2015 but MTN continued billing me. I've made so many calls to the call centre and the deductions stopped around July/August. Now today when I phoned to enquire about my refund I am told that the contract was not terminated in March. The queries that I made during that period were on your system but disappeared miraculously. <br> <br> Why is it that when you have to refund me you come up with stories. I'm not asking for a favour, I just want you to reimburse me for the unauthorized deductions you have made.<br> <br> Here are some of the references I managed to write down:<br> <br> ***<br> ***<br> ***<br> ***