CM
Chantel M
1 reviews | Active since Oct 2018
19 May 2019, 15:40
Refund
Hello. I have a problem with MTN ghandi square, i have upgraded to a mate 20 from using a J7 which I was paying insurance for. I have cancelled the insurance for the J7 3 months ago and got confirmation thereof, but they are still debiting for the insurance. I need my refund because everytime i go ask at MTN they don't assist me.
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MTN South Africa's replyOfficial
20 May 2019, 12:42Good day Chantel
Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly advise if you sent your cancellation on email or via the store ?
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Warm Regards
Renall Chetty
Complaints management team
Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly advise if you sent your cancellation on email or via the store ?
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Warm Regards
Renall Chetty
Complaints management team
Best regards,
MTN South Africa's reply20 May 2019, 12:42
Official
Good day Chantel
Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly advise if you sent your cancellation on email or via the store ?
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Warm Regards
Renall Chetty
Complaints management team
Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly advise if you sent your cancellation on email or via the store ?
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Warm Regards
Renall Chetty
Complaints management team
Best regards,