NM
Noluthando M
1 reviews | Active since Jan 2014
11 Feb 2019, 08:28
Refund
I wrote a review about MTN and they rep****, appreciate the reply. Mtn's response is that they are going to refund me but they will pay the money into my MTN account. What does that mean? The money was taken from my bank account, what is an mtn account? That looks like mtn is refunding the money back to them where I cannot access it. Mtn please pay back my money into my bank account where you took it in the first place.
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Replies (2)
MTN South Africa's replyOfficial
11 Feb 2019, 11:40Good day Noluthando
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note as per conversation your MTN account was credited with R521.56 of which the January invoice of R414.63 was off-set thus leaving your account in credit of R106.93.
Please contact our retentions department on *** for contract cancellation.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsDinesh KowlasarComplaints Management team
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note as per conversation your MTN account was credited with R521.56 of which the January invoice of R414.63 was off-set thus leaving your account in credit of R106.93.
Please contact our retentions department on *** for contract cancellation.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsDinesh KowlasarComplaints Management team
Best regards,
MTN South Africa's reply11 Feb 2019, 11:40
Official
Good day Noluthando
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note as per conversation your MTN account was credited with R521.56 of which the January invoice of R414.63 was off-set thus leaving your account in credit of R106.93.
Please contact our retentions department on *** for contract cancellation.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsDinesh KowlasarComplaints Management team
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note as per conversation your MTN account was credited with R521.56 of which the January invoice of R414.63 was off-set thus leaving your account in credit of R106.93.
Please contact our retentions department on *** for contract cancellation.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsDinesh KowlasarComplaints Management team
Best regards,
MTN South Africa's replyOfficial
11 Feb 2019, 12:09Good day
My email address - ***
Warm RegardsDinesh KowlasarComplaints Management team
My email address - ***
Warm RegardsDinesh KowlasarComplaints Management team
Best regards,
MTN South Africa's reply11 Feb 2019, 12:09
Official
Good day
My email address - ***
Warm RegardsDinesh KowlasarComplaints Management team
My email address - ***
Warm RegardsDinesh KowlasarComplaints Management team
Best regards,