TM
THANDO M
1 reviews | Active since Nov 2010
22 Nov 2018, 18:20
Refund
Am not sure about their turnaround time but I waited the whole month for a refund.
Helpful (0)
Replies (6)0
Replies (6)
MTN South Africa's replyOfficial
22 Nov 2018, 19:51Thank you for your post.
We sincere apologized for any inconvenience incurred.
The account reflects a credit of R -218.99.
The request has been sent to the banking department for the refund request, the refund can take +- 5 working days to reflect in your bank account. Your reference ***.
Kind Regards,
Alice van der Merwe
Complaints Analyst
We sincere apologized for any inconvenience incurred.
The account reflects a credit of R -218.99.
The request has been sent to the banking department for the refund request, the refund can take +- 5 working days to reflect in your bank account. Your reference ***.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,
MTN South Africa's reply22 Nov 2018, 19:51
Official
Thank you for your post.
We sincere apologized for any inconvenience incurred.
The account reflects a credit of R -218.99.
The request has been sent to the banking department for the refund request, the refund can take +- 5 working days to reflect in your bank account. Your reference ***.
Kind Regards,
Alice van der Merwe
Complaints Analyst
We sincere apologized for any inconvenience incurred.
The account reflects a credit of R -218.99.
The request has been sent to the banking department for the refund request, the refund can take +- 5 working days to reflect in your bank account. Your reference ***.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,
TM
THANDO M's updateReviewer Update
22 Nov 2018, 19:56It's been more than those days already.
TM
THANDO M's update22 Nov 2018, 19:56
Reviewer Update
It's been more than those days already.
MTN South Africa's replyOfficial
22 Nov 2018, 20:47 We do apologize for the long wait, the credit was passed on the 22-10-2018 and the refund request was not logged. We requested that the banking department speed this up for you.
We will keep you updated.
Kind Regards,
Alice van der Merwe
We will keep you updated.
Kind Regards,
Alice van der Merwe
Best regards,
MTN South Africa's reply22 Nov 2018, 20:47
Official
We do apologize for the long wait, the credit was passed on the 22-10-2018 and the refund request was not logged. We requested that the banking department speed this up for you.
We will keep you updated.
Kind Regards,
Alice van der Merwe
We will keep you updated.
Kind Regards,
Alice van der Merwe
Best regards,
TM
THANDO M's updateReviewer Update
22 Nov 2018, 21:02Good evening Alice,
Thank you
TM
THANDO M's update22 Nov 2018, 21:02
Reviewer Update
Good evening Alice,
Thank you
MTN South Africa's replyOfficial
26 Nov 2018, 08:00 Good day, thank you for your patience. The refund has been done 23-11-2018, please check with your bank in 3 days Kind Regards, Alice van der Merwe
Best regards,
MTN South Africa's reply26 Nov 2018, 08:00
Official
Good day, thank you for your patience. The refund has been done 23-11-2018, please check with your bank in 3 days Kind Regards, Alice van der Merwe
Best regards,
TM
THANDO M's updateReviewer Update
26 Nov 2018, 08:02Thank you. I received it on Saturday
TM
THANDO M's update26 Nov 2018, 08:02
Reviewer Update
Thank you. I received it on Saturday