WD
WayneJennifer D
1 reviews | Active since Mar 2018
19 Mar 2018, 16:30
Refund
I needed funds refunded and to get my money back was like pulling teeth!! I don't know what to do up speed up the process!! Please help!
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MTN South Africa's replyOfficial
19 Mar 2018, 19:19Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN.
Kindly be advised that the ref no: *** have been logged to our banking department to assist with the refund,it takes within 5 to 7 working days to be resolved.
We would like to assure you that we are actively working to improve our service levels.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,
MTN South Africa's reply19 Mar 2018, 19:19
Official
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN.
Kindly be advised that the ref no: *** have been logged to our banking department to assist with the refund,it takes within 5 to 7 working days to be resolved.
We would like to assure you that we are actively working to improve our service levels.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,