Refund

Good morning

I once again plead to Mtn to pay me back an amount of 12k ,I have ran out of avenues to try and get my refund it’s now the 4th week

I have been calling Mtn almost every second day to try and follow up ,each time I get a different story ,

I tried Hellopeter a week ago and got a response from Mtn ,it’s now more than a week that they have responded and I still don’t have my money ,Mtn I am now in more debt as a result of you keeping my money ,I had to borrow money to cover for my January expenses ,my son still doesn’t have all the necessary School material ,I don’t have a job Mtn ,those are savings I was relying on

Would someone please point me to where I can get this resolved ,Mtn is so unbelievably Poor with dealing with such issues and they just don’t care if they lose customers

Below is a message I got from them more than a week ago.

Official private business reply

Thank you for your post.

Please accept our apologies for the inconvenience experienced.

We have engaged with our banking department superiors for the refund to processed urgently,we still awaiting for the feedback.

Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.

Regards

Mike Ramaboka

Complaints Management Team

Official private business reply

Thank you for your post.

Please accept our apologies for the inconvenience experienced.

We have engaged with our banking department superiors for the refund to processed urgently,we still awaiting for the feedback.

Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.

Regards

Mike Ramaboka

Complaints Management Team