CM
[email protected] Montshiwa
1 reviews | Active since Jan 2018
19 Jan 2018, 16:01
Refund
Good day
I have made a big mistake ,I transferred R12 000 into my Mtn account instead of my savings account ,these funds I had saved up to register my Son at school ,buy uniforms and books ,then pay for school transport
I then tried to get Mtn to refund me as I was now desperate with no other means of finance for my son to go to School and explained my crisis about School
Mtn logged a query last week Wednesday for me to be refunded and I was advised to at least wait for 2 to 7 working days
Each time I have been calling to follow up if indeed I will receive my money back on time to take my child to school
The last person I spoke to at Mtn this week wendnesday had assured me that by this friday ,I will definitely receive money into my account because it will be day 7 and that they have a turnaround time of 7 days for Refunds
I still haven’t received my money ,I tried again to follow up and now I get told that refunds take 7 to 14 days
I am disgusted and frustrated ,my Son hasn’t gone to school as yet ,no money and I just don’t understand when I will receive my money back from Mtn because they have even deducted this months installment from the 12 000 rands
Dear Customer, Your query has been escalated with reference number 1- ********** 5464. Thank you for using MTN. Have a Yello day
Dear Customer, Your query has been escalated with reference number 1- ********** 1754. Thank you for using MTN. Have a Yello day
There was another query logged again this morning ,I need to know how much longer to wait
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Replies (3)0
Replies (3)
MTN South Africa's replyOfficial
24 Jan 2018, 09:51Thank you for your post.
Please accept our apologies for the inconvenience experienced.
We have engaged with our banking department superiors for the refund to processed urgently,we still awaiting for the feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,
MTN South Africa's reply24 Jan 2018, 09:51
Official
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
We have engaged with our banking department superiors for the refund to processed urgently,we still awaiting for the feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,
CM
[email protected] Montshiwa's updateReviewer Update
24 Jan 2018, 16:59Hi Mike
I was hoping for a clear indication as to when exactly can I exoect money into my account Sir
CM
[email protected] Montshiwa's update24 Jan 2018, 16:59
Reviewer Update
Hi Mike
I was hoping for a clear indication as to when exactly can I exoect money into my account Sir
CM
[email protected] Montshiwa's updateReviewer Update
29 Jan 2018, 10:06Hi Mike
I still wonder when will I receive my money back ,I guess your response to my complain was just daily procedure ,wonder if you even engaged with the so called banking department ,Mtn your service sucks big time ,
I have called Mtn numerous times to get refunded ,it’s now been 3 weeks and I still get the 48 hours ,3 working days ,7 days ,15 days ,now it’s nack to “please check after 3 working days “
Is the Call center the only option one has to get this resolved ,impossssssible!
I might as well change networks ,Thank you very much
CM
[email protected] Montshiwa's update29 Jan 2018, 10:06
Reviewer Update
Hi Mike
I still wonder when will I receive my money back ,I guess your response to my complain was just daily procedure ,wonder if you even engaged with the so called banking department ,Mtn your service sucks big time ,
I have called Mtn numerous times to get refunded ,it’s now been 3 weeks and I still get the 48 hours ,3 working days ,7 days ,15 days ,now it’s nack to “please check after 3 working days “
Is the Call center the only option one has to get this resolved ,impossssssible!
I might as well change networks ,Thank you very much