KJ
Kevin J
1 reviews | Active since Jul 2012
28 Nov 2017, 10:08
REFUND
I cancelled a contract with MTN in 2016. The cancellation was acknowledged by the Tygervalley store. MTN continued to deduct money from my account for a further 4 months. I went back to the Tygervalley branch and they again cancelled the debit order. No further funds were deducted. I then requested a refund of my unauthorised funds deducted. It is now going for nearly 18 months and MTN has as yet not refunded me. I have visited the Tygervalley store on numerous occasions - received many reference numbers. I called Dominique from MTN, left messages and sadly no response from her or anyone at MTN. What to do MTN?
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MTN South Africa's replyOfficial
29 Nov 2017, 09:52Good Day,
Thank you for bringing this matter to our attention and please accept our apologies for the inconvenience caused.
Please provide us with your ID number as we were unable to access your account without it. An email has been sent to you requesting this information, please reply so we can assist you.
Rest assured that it is not our intention to displease you and we look forward to doing business with you in future.
Kind Regards,
Itumeleng
MTN Complaints management
Best regards,
MTN South Africa's reply29 Nov 2017, 09:52
Official
Good Day,
Thank you for bringing this matter to our attention and please accept our apologies for the inconvenience caused.
Please provide us with your ID number as we were unable to access your account without it. An email has been sent to you requesting this information, please reply so we can assist you.
Rest assured that it is not our intention to displease you and we look forward to doing business with you in future.
Kind Regards,
Itumeleng
MTN Complaints management
Best regards,