lM
lizelle M
1 reviews | Active since May 2015
03 Jun 2015, 11:15
REFUND
Hi,<br> <br> How is it possible that you can change a number from contract to prepaid BUT YOU STILL DEDUCT THE CONTRACT FEE FROM ME?<br> <br> STOP IT RIGHT NOW MTN AND I WANT MY FULL 5 MONTHS REFUND.<br> <br> IMMEDIATELY<br> <br> THIS IS GETTING OUT OF HAND. FOR A COMPANY THAT I SUPPORTED OVER THE YEARS.. YOU ARE NOW JUST DISGUSTING AND COMMITTING *****.<br> <br> I FEEL ASHAMED TO BE ASSOCIATED WITH YOU. <br> <br>
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MTN South Africa's replyOfficial
10 Jun 2015, 12:29Hello LIZZIEJULIUS,
We do apologize for any inconvenience caused and for the delayed response. It was never our intention to have dissatisfied you in any way.
We can confirm that there was a request logged for your account to be credited (REQ:***). We do see that your contract only expired on the 6th of February 2015 and the line was last used on the 8th of April 2015.
A total credit amount of R263.19 incl. VAT has been approved and will be allocated to the account. Once the credit is allocated to the account, will we be able to request that it be refunded to your banking account.
Regards
Tim
MTN Complaints Management Team: REQ:***
We do apologize for any inconvenience caused and for the delayed response. It was never our intention to have dissatisfied you in any way.
We can confirm that there was a request logged for your account to be credited (REQ:***). We do see that your contract only expired on the 6th of February 2015 and the line was last used on the 8th of April 2015.
A total credit amount of R263.19 incl. VAT has been approved and will be allocated to the account. Once the credit is allocated to the account, will we be able to request that it be refunded to your banking account.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,
MTN South Africa's reply10 Jun 2015, 12:29
Official
Hello LIZZIEJULIUS,
We do apologize for any inconvenience caused and for the delayed response. It was never our intention to have dissatisfied you in any way.
We can confirm that there was a request logged for your account to be credited (REQ:***). We do see that your contract only expired on the 6th of February 2015 and the line was last used on the 8th of April 2015.
A total credit amount of R263.19 incl. VAT has been approved and will be allocated to the account. Once the credit is allocated to the account, will we be able to request that it be refunded to your banking account.
Regards
Tim
MTN Complaints Management Team: REQ:***
We do apologize for any inconvenience caused and for the delayed response. It was never our intention to have dissatisfied you in any way.
We can confirm that there was a request logged for your account to be credited (REQ:***). We do see that your contract only expired on the 6th of February 2015 and the line was last used on the 8th of April 2015.
A total credit amount of R263.19 incl. VAT has been approved and will be allocated to the account. Once the credit is allocated to the account, will we be able to request that it be refunded to your banking account.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,