rM
refilwe M
1 reviews | Active since Sept 2014
07 Apr 2015, 10:35
reference number : [#***]
Good day <br> <br> I would like to complain about the poor service I am not even getting ,i have logged a query with the insurance department on 20th March 2015 and still waiting for feedback ,I need my contract phone to be repaired as it is faulty and I also need a loan phone .I have not received any response since and I am unhappy about this poor service.I am without a phone for weeks now .<br> <br>
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MTN South Africa's replyOfficial
21 Apr 2015, 16:37Hello refilwe01,
We are truly sorry for the breakdown in service and for the delayed response.
We can confirm that your insurance claim has been logged, a collection was arrangement with Smartphone Plus (Insurance Repair Centre).
Smartphone does normally supply our customers with a loan phone device upon collection of the faulty device. We will just need to follow up with our Insurance Department to ensure the loan phone is issued.
Once again we do apologize for the inconvenience caused.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the breakdown in service and for the delayed response.
We can confirm that your insurance claim has been logged, a collection was arrangement with Smartphone Plus (Insurance Repair Centre).
Smartphone does normally supply our customers with a loan phone device upon collection of the faulty device. We will just need to follow up with our Insurance Department to ensure the loan phone is issued.
Once again we do apologize for the inconvenience caused.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,
MTN South Africa's reply21 Apr 2015, 16:37
Official
Hello refilwe01,
We are truly sorry for the breakdown in service and for the delayed response.
We can confirm that your insurance claim has been logged, a collection was arrangement with Smartphone Plus (Insurance Repair Centre).
Smartphone does normally supply our customers with a loan phone device upon collection of the faulty device. We will just need to follow up with our Insurance Department to ensure the loan phone is issued.
Once again we do apologize for the inconvenience caused.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the breakdown in service and for the delayed response.
We can confirm that your insurance claim has been logged, a collection was arrangement with Smartphone Plus (Insurance Repair Centre).
Smartphone does normally supply our customers with a loan phone device upon collection of the faulty device. We will just need to follow up with our Insurance Department to ensure the loan phone is issued.
Once again we do apologize for the inconvenience caused.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,