HB
Hendrieka B
1 reviews | Active since Feb 2015
11 Mar 2015, 09:43
Reference Number: ***
I WROTE A REPORT ON Tue 17 Feb AT 15:00. MTN RESPONDED THAT THE MATTER HAS BEEN ESCALATED BUT UNTIL THIS DAY I HAVE NOT HEARD ONE SINGLE WORD FROM THEM AND YET I HAVE BEEN BILLED FOR SERVICES I HAVE NOT USED. I ASKED FOR A REFUND AND NOTHING HAS BEEN DONE. ALL I WANT TO DO NOW IS CANCEL WHATEVER BUSINESS I HAVE WITH MTN, I HAVE NEVER BEEN THIS UPSET ABOUT ANYTHING AS I AM WITH MTN RIGHT NOW. THEY HAVE NO REGARD FOR THEIR CUSTOMERS AND DEFINITELY DO NOT TAKE YOU SERIOUSLY.
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MTN South Africa's replyOfficial
12 Mar 2015, 14:37Hello HendriekaT,
Please accept our apologies for the delayed response and for any inconvenience experienced.
Our records indicate that the copy of the Itemised Bill was resent yesterday to the e-mail address on the system by our Billing Department.
Regards,
Nomonde.
REQ:***
Please accept our apologies for the delayed response and for any inconvenience experienced.
Our records indicate that the copy of the Itemised Bill was resent yesterday to the e-mail address on the system by our Billing Department.
Regards,
Nomonde.
REQ:***
MTN South Africa's reply12 Mar 2015, 14:37
Official
Hello HendriekaT,
Please accept our apologies for the delayed response and for any inconvenience experienced.
Our records indicate that the copy of the Itemised Bill was resent yesterday to the e-mail address on the system by our Billing Department.
Regards,
Nomonde.
REQ:***
Please accept our apologies for the delayed response and for any inconvenience experienced.
Our records indicate that the copy of the Itemised Bill was resent yesterday to the e-mail address on the system by our Billing Department.
Regards,
Nomonde.
REQ:***