Reference number: ***

<p>My cellphone was ****** the 13th, I went to do a sim swop the morning of the 14th. The staff member who helped me was sitting with earphones in his ears, playing with his cellphone while I was standing at his desk. Antoher colleague of him called his name to get his attention, and his attitude towards me seemed a bit off, almost like he did not really want to help me. I digress, we did the sim swop, and I was told to wait 2-24 hours for the simcard to be activated. As you guessed by now, it did not activate. I called the call centre on the 15th, but the activation department does conduct business over the weekend (what?). I phoned again today, they are taking it up with "head office" and my sim swop should be completed within yet another 2-24 hours. So I have waited 48 business hours already last week, and today another 4hours have passed. My simcard still does not work, and after being escalated to head office I would hope that my problem would be solved quickly. I am really unsatisfied with the service I have received thus far. I remember when I started with mtn that they were a great provider, but they have really lost my future business.</p>