ND
Nonhlanhla D
1 reviews | Active since Jun 2015
29 Dec 2015, 11:00
Reference number ***
i took a note 5 contract phone but I cancelled the contract 2 days after I app**** for it.The phone wasn't delivered to me at that moment so there were no papers signed that I received the phone.i Spoke to Baratoa about the cancellations,she assured me that it was cancelled and I will not be billed for the contract,.but to my surprise I was billed for nothing because I don't have the fone.i called Baratoa &
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MTN South Africa's replyOfficial
29 Dec 2015, 17:14Hello nhanhladube,
Thank you for your post
We apologize for the delayed response and for any inconvenience incurred.
The cancellation has to be done via MTN Direct, we have escalated the matter to the MTN Direct supervisory team for further assistance.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Thank you for your post
We apologize for the delayed response and for any inconvenience incurred.
The cancellation has to be done via MTN Direct, we have escalated the matter to the MTN Direct supervisory team for further assistance.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Best regards,
MTN South Africa's reply29 Dec 2015, 17:14
Official
Hello nhanhladube,
Thank you for your post
We apologize for the delayed response and for any inconvenience incurred.
The cancellation has to be done via MTN Direct, we have escalated the matter to the MTN Direct supervisory team for further assistance.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Thank you for your post
We apologize for the delayed response and for any inconvenience incurred.
The cancellation has to be done via MTN Direct, we have escalated the matter to the MTN Direct supervisory team for further assistance.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Best regards,