GZ
Gideon Z
1 reviews | Active since Aug 2011
31 Mar 2016, 19:32
Reference ***
I reported this problem the first time on 4 March 2016 and again on 17 March 2016 . MTN responded via Mrs Alice vd Merwe on Thursday 24 March with a proposal that a credit would be recorded . I was called telephonically on Friday 25 March with a promise that my account would be resolved on Monday 28 March either with a credit to my account or payback to my bank account . Tonight my bank account was debited with R4001.84 for two MTN accounts and still no proof of any credit . As agreed I need the credit to be deposited into my bank account within 3 working days otherwise I shall report this matter to the Ombusman .<br> <br> Thanking You <br> Gideon van Zyl<br> ***
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
05 Apr 2016, 10:43Hello gideonvz@,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the credit request of R 4,564.24 has been sent today to banking for the funds to be put back to your account. Kindly note the turnaround time is 14 working days.
We would like to assure you that we are actively working to improve our service levels
Regards
Nompumelelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the credit request of R 4,564.24 has been sent today to banking for the funds to be put back to your account. Kindly note the turnaround time is 14 working days.
We would like to assure you that we are actively working to improve our service levels
Regards
Nompumelelo
REQ:***
Best regards,
MTN South Africa's reply05 Apr 2016, 10:43
Official
Hello gideonvz@,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the credit request of R 4,564.24 has been sent today to banking for the funds to be put back to your account. Kindly note the turnaround time is 14 working days.
We would like to assure you that we are actively working to improve our service levels
Regards
Nompumelelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the credit request of R 4,564.24 has been sent today to banking for the funds to be put back to your account. Kindly note the turnaround time is 14 working days.
We would like to assure you that we are actively working to improve our service levels
Regards
Nompumelelo
REQ:***
Best regards,