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I have received my monthly statement only to find my debit order payment for the 1st of October is not reflecting. I called 808 on Wednesday the and spoke to Sanelisiwe who advised that there is no payment and I need to send proof. I emailed my bank statement to [Email Removed] I did not receive an acknowledgement or an update until I called in yesterday and spoke to Mathabo who in my opinion is not well trained. when I asked to speak to a supervisor I was told all of them are in a meeting and she advised that I was supposed to email proof to [Email Removed] I then forwarded my email to the address given and received an email to state all queries for payments needs to be emailed to [Email Removed] I received a response from Sifiso Maoka telling me that I was not debited in October due to me being double debited in September , this did not make sense as I was debited in October and proof was sent. My query is simple which cannot be understood by this person - All I want is to see my payment for October or find out what happen to my money and get it allocated correctly. I will not be double debited by MTN for their *********** staff.