CS
Chris S
1 reviews | Active since Nov 2024
12 May 2026, 17:55
Reference ***
Reference number for an impossible upgrade deal***
Both wife and I are MTN long standing customers, this complaint is regarding my wife’s contract. She has been an MTN client since the mid 1990’s, never ever had a missed payment and has always had top of the line mobile, she was due an upgrade that retentions department has totally *****ed up on 9 May 2026 and suddenly after calling yesterday (11/5/2026) to have this reversed she finds herself now as a prepaid customer. We cant even get to someone to complain via prepaid or my contract phone. This absolutely shocking service by MTN, if this is not sorted out by 16 May 2026 her contract expiry date we moving to another provider. The reference number for the deal that was not possible is #***.
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Replies (2)CS
Chris S's updateReviewer Update
12 May 2026, 18:36I wrote this review and I did not use any bad language, that would not have been appropriate.
CS
Chris S's update12 May 2026, 18:36
Reviewer Update
I wrote this review and I did not use any bad language, that would not have been appropriate.
CS
Chris S's updateReviewer Update
20 May 2026, 10:26As expected MTN did not reply or even look into this problem created by their admin departments. We have moved our contract to another service provider not affiliated to MTN in any way.
CS
Chris S's update20 May 2026, 10:26
Reviewer Update
As expected MTN did not reply or even look into this problem created by their admin departments. We have moved our contract to another service provider not affiliated to MTN in any way.