TM
Tshepo M
1 reviews | Active since Mar 2015
11 Mar 2015, 14:20
Refer to REQ:***
Kindly assist, I have a contract with MTN which I took out in August 2013 at your store in Three Rivers(Rivers Square Mall),Vereeniging.I never took insurance because the consultant advised that it only covers for theft, lost and screen damages, etc. One of my phones a Nokia Lumnia was taken in for repairs because of it wouldn't wanna switch on, The phoned was booked in and no additional payment/excess was requested everything went well until November when I took the phone again for the same problem, it was again booked in, in February I received an SMS informing that I should pay \Out of Warranty"payment of R2 320.The phone has 24moths warranty as indicated on the box and when I refused to pay the R 2 320"
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Replies (1)
MTN South Africa's replyOfficial
17 Mar 2015, 12:17Hello Tshepo Morake,
Thank you for bringing this to our attention.
We appreciate that you have made us aware of the issues that you were faced with regarding the faulty handset.
I apologize for any inconveniences caused as a result of this. I understand the frustration that you endured in your attempt to have the issue resolved.
Unfortunately, the IMEI number and Job Card number have been left out of your post which does delay the resolution time. In order for this matter to be resolved, you will have to liaise with the repair centre directly on ***.
Thank you
Wenzile Masina
REQ:***
Thank you for bringing this to our attention.
We appreciate that you have made us aware of the issues that you were faced with regarding the faulty handset.
I apologize for any inconveniences caused as a result of this. I understand the frustration that you endured in your attempt to have the issue resolved.
Unfortunately, the IMEI number and Job Card number have been left out of your post which does delay the resolution time. In order for this matter to be resolved, you will have to liaise with the repair centre directly on ***.
Thank you
Wenzile Masina
REQ:***
MTN South Africa's reply17 Mar 2015, 12:17
Official
Hello Tshepo Morake,
Thank you for bringing this to our attention.
We appreciate that you have made us aware of the issues that you were faced with regarding the faulty handset.
I apologize for any inconveniences caused as a result of this. I understand the frustration that you endured in your attempt to have the issue resolved.
Unfortunately, the IMEI number and Job Card number have been left out of your post which does delay the resolution time. In order for this matter to be resolved, you will have to liaise with the repair centre directly on ***.
Thank you
Wenzile Masina
REQ:***
Thank you for bringing this to our attention.
We appreciate that you have made us aware of the issues that you were faced with regarding the faulty handset.
I apologize for any inconveniences caused as a result of this. I understand the frustration that you endured in your attempt to have the issue resolved.
Unfortunately, the IMEI number and Job Card number have been left out of your post which does delay the resolution time. In order for this matter to be resolved, you will have to liaise with the repair centre directly on ***.
Thank you
Wenzile Masina
REQ:***