gS
gerrit S
1 reviews | Active since Sept 2015
01 Nov 2015, 21:27
Ref number from mtn ***2
They say they will give me a call in 94 days where in the world did you hear of that its useles customer service. Im getting fed up not to use my contracts data now i went and buy a vodacom sim to use it because i cant use this useles network how long must i pay for something i cant use and please hello peter help me here every time they send a form that i must full in but never get back its just that we mustnt complain to set as at ease but they are really *****s
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
02 Nov 2015, 14:28Hello slabbert12,
Thank you for post.
Please accept our apologies for the break down in service and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
Kindly note that the matter has been escalated to the relevant supervisory team for urgent attention.
We sincerely hope that we are able to restore your faith in us.
Kind regards
Rosetta
REQ:***
Thank you for post.
Please accept our apologies for the break down in service and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
Kindly note that the matter has been escalated to the relevant supervisory team for urgent attention.
We sincerely hope that we are able to restore your faith in us.
Kind regards
Rosetta
REQ:***
Best regards,
MTN South Africa's reply02 Nov 2015, 14:28
Official
Hello slabbert12,
Thank you for post.
Please accept our apologies for the break down in service and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
Kindly note that the matter has been escalated to the relevant supervisory team for urgent attention.
We sincerely hope that we are able to restore your faith in us.
Kind regards
Rosetta
REQ:***
Thank you for post.
Please accept our apologies for the break down in service and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
Kindly note that the matter has been escalated to the relevant supervisory team for urgent attention.
We sincerely hope that we are able to restore your faith in us.
Kind regards
Rosetta
REQ:***
Best regards,