SG
Scott G
1 reviews | Active since Jul 2009
28 Aug 2015, 07:06
Ref Number: *** / Busi [#***0]
Well exactly what I expected to happen - happened... Absolutely nothing!!!! It is now well over 4 weeks since I placed the simplest of requests on this Service Provider. I have followed up diligently giving them enough time to respond between each follow up, yet nothing happens.<br> What does one need to do get my settlement figures on my accounts?
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Replies (1)
MTN South Africa's replyOfficial
28 Aug 2015, 11:22Hello viperv666,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been referred to the management team of our cancellations team for urgent attention. They will investigate and revert to you with feedback and a way forward.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been referred to the management team of our cancellations team for urgent attention. They will investigate and revert to you with feedback and a way forward.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
MTN South Africa's reply28 Aug 2015, 11:22
Official
Hello viperv666,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been referred to the management team of our cancellations team for urgent attention. They will investigate and revert to you with feedback and a way forward.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been referred to the management team of our cancellations team for urgent attention. They will investigate and revert to you with feedback and a way forward.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***