CEJV
Cobus En Janine Venter
1 reviews | Active since Dec 2017
27 Dec 2017, 18:40
Ref nr
how can thy aproof a contrack and give me a ref number and when i phone to do a follow up thy say sorry we dont pic up the ref number
********** 20 Dec (7 days ago) to me Dear Valued Customer; your application for an MTN contract has been approved.Our Courier Company will make contact with you and arrange for delivery."
And today when i phoned them an waited almost a hour for somone to pic up.. the told me sorry we dont pic up you ref number.. now do i ask how the hell is that posible
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
02 Jan 2018, 14:44Good day Cobus,
Thank you for bringing this matter to our attention.
We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
We have contacted our sales team to assist you.
You will be contacted shortly.
Regards
Charelle Webster
MTN Complaints Management Team.
Best regards,
MTN South Africa's reply02 Jan 2018, 14:44
Official
Good day Cobus,
Thank you for bringing this matter to our attention.
We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
We have contacted our sales team to assist you.
You will be contacted shortly.
Regards
Charelle Webster
MTN Complaints Management Team.
Best regards,