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Dear MTN Team,

I am extremely disappointed and frustrated. Every two years, I receive an SMS or email from MTN claiming that I owe you money. This is completely unacceptable, especially considering that I closed my contract with you over seven years ago.

In 2018, someone *****ulently used my details to take a phone through MTN. The same thing happened again in 2021, and now again this year. I am fed up. I have not taken out any contract with MTN and currently do not have any account with you.

Because of these repeated incidents, I had to register with SAFPS to protect my identity. Yet despite this, I continue to receive emails and calls alleging that I owe you. How is that possible?

I am currently on a contract with FNB, paying R149 a month—there is no way I could afford a phone contract of R4,000 per month. The ongoing damage to my credit score because of MTN’s negligence is unacceptable.

If this matter needs to be resolved in court, so be it. I am tired of being harassed for accounts I did not open and for errors that are not mine.

Kindly resolve this matter immediately.